Shipping & Returns

Shipping

At present, bySen only ships to the UK. However we can also ship to Europe, so please email hello@by-sen.com to discuss and we will provide you with shipping options.

We have three shipping options for all orders under £50. If your order exceeds £50, you'll automatically qualify for free shipping. Please note that the delivery fees also include the cost of labeling and packaging.

 

1. Standard (3-5 business days after dispatch - £3.50

2. First Class (1-2 business days after dispatch) - £4.50

3. Next Day Delivery (next working day after dispatch & tracked) - £5.99

 

As everything is hand poured by us, we ask customers to please allow for up to 3 days for their products to be created. Due to the nature of our wax (rapeseed & coconut) we like to cure our candles for at least 1 day before we ship it off. In some instances we can ship faster if the candle has already been made in advance. Once posted, standard shipping times apply.

 

Returns:

If you are not satisfied with your product and need to return an item, please contact us on hello@by-sen.com with relevant details and photographic evidence (which is required if the reason for your return is due to damage).

 

Please ensure that you return the product to us within 14 days. It must be unused and in the same condition it was when you received it, at your own expense. We do not accept responsibility for a package that is lost or stolen on its return to us.

Once the returned items are received, we will issue a full refund of the product value, but note that we do not refund delivery cost.